PAYMENTS

How it works:

New Mobicred users:

  1. First, you’ll need to register on Mobicred’s website and complete your application.
  2. Once approved, you can come back and pay for your items using Mobicred*.
  3. Your application may take 1 business days to process
  4. If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

  1. Select Mobicred as your payment option during checkout. (Payfast)
  2. Log in using your Mobicred username and password.
  3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
  4. Click on “Confirm & Pay”.
  5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

Mobicred is a simple and convenient online credit facility that allows you to shop on takealot.com and repay the amount in monthly instalments. Interest is charged at 21% per year. Please note the annual interest rate may change.
As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:

  • Monthly service fee of R35.00 (ex VAT)
  • Once off account initiation fee ranging from R100-R500 (ex VAT), depending on the facility granted.

Please note: The monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees.

PayFast
PayFast is an Instant EFT payment option available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.

How it works

  1. Select Instant EFT as your payment option during checkout.
  2. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
  3. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
  4. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
  5. Receipt of your payment will be verified and your order completed.
  6. You will be notified of successful payment and completion of your order via email.

Benefits

  1. No manual reconciliation or missing payments.
  2. Instant confirmation of funds received.
  3. No delay in authorisation and delivery of your order.
  4. No special software needed.

NOTE:

– Please use ONLY your order number as the reference (for example 1234567).

– Please make the exact deposit amount. In other words the price of the products ordered plus any shipping fee.

– Please retain your proof of deposit/transfer in case of queries.

Banking Details:

Bank: FIRST NATIONAL BANK

Account Number:62490259829

Branch Code: 250655 (Note: not all Banking Services require the Branch Code to be entered)

Account Type: CHEQUE

Account Holder: STRESS CUBE SOUTH AFRICA

EXCHANGES & RETURNS

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, if stock is available, we will do our best to immediately arrange a replacement after:

YOU SEND THE PRODUCT BACK TO US FOR INSPECTION.

ADDRESS: STRESS CUBE SA, P.O.BOX 13294, NORTHRIDGE, 9302

If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • refund you with the purchase price of the product.

We want you to be 100% satisfied with your purchase from StressCube.co.za! If you aren’t, you can choose to return your order to us for a full refund (original shipping costs and return shipping is paid by customer) as long as the following conditions are met:

1. You are still within the first 7 days of your order being shipped.

2. Your order is returned in its original condition (product, packaging, miscellaneous items such as instruction sheets, etc. all in original condition and in tact).

Please get in touch with us if you’d like to request a return. If the above conditions have been met, and your return is authorized, we will issue your refund (once our warehouse receives the returned order).

Please allow up to 3-5 business days for the refund to fully process.

Please contact us at sales@stresscube.co.za for a replacement of refund.

SHIPPING & DELIVERY

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Currently we make use of a courier service. Delivery is charged at R99.00 per order.

On average we offer overnight delivery, at this stage we are experiencing hight order volumes. Your product will be delivered within 1 – 7 business days.

We do not ship outside of South African borders at this time.

If you received an incomplete delivery you can email us at sales@stresscube.co.za, then our friendly customer service team will be in touch with you to assist.

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details. If in doubt, contact us.

Please note:

  • The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
  • Business days are defined as Mondays to Fridays, excluding public holidays.
GENERAL

We take the security of your payment and personal information seriously. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

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